FREQUENTLY ASKED QUESTIONS

Frequently asked questions

How do I request an exchange?


Vici Mare wants you to always be satisfied with your purchases, thus we have an exchange policy of size, color or style for unworn products (upon availability) within 7-days of purchase, after the inspection of goods. All products sold are non-refundable Items required for exchange must have the original tag and packaging. If you need to ask for an exchange please contact us at vicimarewear@gmail.com




When will my order arrive?


Vici Mare ships in Colombia. All orders are shipped from Bogota using Easy Mail courier. How much is shipping? When will my order arrive? Vici Mare wants you to always be satisfied with your purchases, thus we have an exchange policy of size, color or style forunworn products (upon availability) within 7-days of purchase. Items required for exchange must have the original tag. If you need to ask for an exchange please contact us. STANDARD SHIPPING (3-5 business days) $10.000 EXPRESS SHIPPING ​(receive the next 24h) only if ordered before 12 PM ​$20.000 Does it apply for all products in store? Our iconic Turtle T-shirts come with a certificate of Fundación Natura and their campaign "Adopta una Tortuga". For this reason, we need 5 to 7 business days to obtain your adoption certificate and ship it to you along with your t-shirt.




What size should I order?


Please head to our sizing guide to find the best fit for you, for both bikinis and one-pieces!




Why does the shipping date for Pre-Order products is different and constantly changing?


Pre-Order products are reserved upon availabilty. Once we receive the confirmation of your payment, the purchased product is immediately set aside. The shipping date varies because we re-stock every month.




How can you contact us?


You can contact us via e-mail vicimarewear@gmail.com or through our contact form




What payment methods do we accept?


Currently we accept online payments through MercadoPago which accepts VISA, MASTERCARD, AMEX and CODENSA Offline payments are also accepted through transfers, deposits or cash. If you decided to pay offline, we will contact you directly once you have order your products, to decide your offline payment method.




Why are tops and bottoms sold separately?


Vici Mare understands that all body types are different and that women are most likely to wear different sizes for tops and bottoms, thus we want to give you freedom on your purchase. We sell bikini parts separately in order for you to choose your prefered bottom (with strings or without strings) and your favorite bikini top! We recommend to pair your bottom to the matching color top for a killer set!!




Where can I buy Vici Mare or try on?


The only place where you can purchase an original, authentic product from Vici Mare is our online store www.vicimare.com/




How can I make an impact through my purchase?


When you buy Vici Mare you are contributing to a sustainable future. Our clothes are manufactured with an eco-friendly Nylon with the purpose of reducing enviromental impact of the textile industry. We use fabrics from the brand ECONYL® in order to bring you the best quality. These fabrics are manufactured with the Nylon from the fishing nets found in the ocean, thus helping to tackle marine pollution. Additionally, no water nor chemicals are used during the process of printing. Instead, the color is impregnated to the fabric through heat. Knowing that the responsability of preserving the plant is in our hands, a percentage of your purchase is destined to the conservation and recuperation of areas of the Andean forest, the Colombia Amazon and the biogeographical Choco. Vici Mare also does volunteers with different causes, always focused on creating a sustainable future. We inform about our different volunteers via instagram so be sure to check our social media, so you can participate and make a change! The packaging of your Vici Mare bag, is made of plastic bottles and scraps of clothing, RE-USE IT!





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Copyright © 2019, Vici Mare.   Colombia.